Refund & Returns Policy

Last updated: June 2026

We want you to love what you receive. If something isn't right, VETRAVO VERITAS LLC ("Vetravo") is here to help.

1. Return Window

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition and packaging.

2. Non-Returnable Items

• Food products and other perishable or consumable goods (for health and safety reasons), unless they arrive damaged or defective;
• Custom or personalized handmade items made specifically for you;
• Items marked as final sale.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.

4. How to Start a Return

Email contact@vetravo.co with your order number and the reason for the return. We'll reply with instructions. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

5. Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear.

6. Exchanges

The fastest way to get a different item is to return the eligible item and place a new order.

7. Contact

Questions about returns? Email contact@vetravo.co.
VETRAVO VERITAS LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.